James Harding

Improve time to value through workshops

Thanks for reading. Source: Pixabay Depending on the type of SaaS you offer, it can sometimes take time to onboard new customers. This is especially the case if there is lots of red tape or if your solution is dependant...

Bill Shock can threaten your Customer Relationships

Source: Pixabay Bill Shock, for those unfamiliar with the term, relates to the emotion a customer experiences when they receive a bill far higher than expected. Originally the phrase was often applied to the Telecoms sector where customers used their cell phones abroad, only...

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