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James Harding

James Harding, BSc MBCS
A UK-based Technical Customer Success Manager. Experienced working with both UK and US Startups as well as SMB's through to Fortune 500 companies. A Digital Transformation expert who has worked with SMB's, global brands, international sports teams, and not-for-profits. A member of the Chartered Institute for IT, Google Startups, and numerous Custer Success communities.

Improve time to value through workshops

Thanks for reading. Source: Pixabay Depending on the type of SaaS you offer, it can sometimes take time to onboard new customers. This is especially…

Bill Shock can threaten your Customer Relationships

Source: Pixabay Bill Shock, for those unfamiliar with the term, relates to the emotion a customer experiences when they receive a bill far higher...

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