Jep Castelein is a long-time marketer, a thought leader in the area of lead management and principal of LeadSloth. He helps mid-size technology companies find untapped revenue in their marketing databases. Jep has developed the 7-step methodology that is guaranteed to uncover new sales opportunities within 3 months or his services are free.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.