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Jen Jackson

Jen Jackson
Jen Jackson is vice president of customer success at Lifesize (formerly Serenova), where she leads a global team dedicated to helping customers achieve quantifiable business outcomes and exceptional customer experiences. Her career includes deep contact center experience and leadership roles at Dell, as well as emerging companies like Kinnser Software (now WellSky) and Neverfail Group. Jen is known for a people-first philosophy of leadership aligned with today’s workforce and technology.

Contact centers are overwhelmed. Support your employees and customers with these 3 strategies.

Since March, contact center agents have experienced an increased volume of customer interactions. According to ContactBabel, 65 percent of inbound contact center interactions are...

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