John Corrigan
John Corrigan
J.C. Corrigan has been an operational and analytical leader in every endeavor throughout his career. J.C. has served as a Mission Commander in the United States Navy, flying the P-3C Orion aircraft during the Cold War. He has mentored several associates while working for General Electric as a Black Belt and Capital One in several operational leadership roles.
A Classic Example of Oversegmentation and the Cost of Complexity
Recently, I had to fly United Airlines mainly due to schedule constraints and I hope I don't need to again anytime soon. The Boarding Process...
The Under the Radar Speech Analytics Evaluation Characteristic
I have discovered that there is a serious element that many companies are failing to use in their evaluation of Speech Analytics vendors, and...
The 4 Critical Ingredients to a Great Customer Experience
Lots of folks including many I respect, have recently put out new material on imperatives and necessities to the customer experience. Many tackle...
Predictability is an under-rated Customer Experience Characteristic
When you consider the various aspects of a customer experience, many elements seem to gravitate to how predictable the experience is to the customer. Consider...
How to overcome the objection of “Intangible” ROI
When you look at Customer Experience, Customer Behavior, and the data/analytics that are required to make the most of these opportunities, several technical, political,...