J.C. Corrigan has been an operational and analytical leader in every endeavor throughout his career. J.C. has served as a Mission Commander in the United States Navy, flying the P-3C Orion aircraft during the Cold War. He has mentored several associates while working for General Electric as a Black Belt and Capital One in several operational leadership roles.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.