The content enthusiast. Love writing and researching about Customer Experience and journey based approaches to simplify it. Key areas of research interest include predictive statistical analysis into customer journeys, Mapping customer journeys better and knowing more about disruptive trends in the customer experience space. Like to blog about new trends and recent know-how's in the Customer service industry.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.