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Jackie Potts

Jackie Potts
Jackie Potts is the Director of VOC Strategy for Concentrix. She leads the vision and strategy of Concentrix VOC solutions to ensure clients continue to drive positive financial outcomes using customer feedback. Jackie has over 10 years’ experience designing, implementing and supporting VOC programs for Fortune 500 companies.

CX Leaders: You’re on the Precipice of Innovation

The onset of coronavirus has required us all to become crisis management experts overnight. We know, from personal and professional experience, that the societal impact...

Empathy: The CX Tipping Point

We are living in extraordinary times. And during a crisis like this, we can chose to respond in one of three ways: keep doing...

Coronavirus: 6 Tips for Adjusting Your VOC Program

We’re all getting an abundance of email these days from the companies we do business with – restaurants, banks, grocery stores, airlines and more....

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