Jackie Potts

Empathy: The CX Tipping Point

We are living in extraordinary times. And during a crisis like this, we can chose to respond in one of three ways: keep doing what we used to do, adjust only when we have to, or get in front of the change. For CX...

Coronavirus: 6 Tips for Adjusting Your VOC Program

We’re all getting an abundance of email these days from the companies we do business with – restaurants, banks, grocery stores, airlines and more. The messages are focused on what these organizations are doing to prevent the spread of the coronavirus, and how they...

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