Ian Aitchison
I am the CEO, Asia Pacific Region for COPC Inc.
I help organisations improve their Customer Experience related operations through training, consulting, research and operational certification.
COPC Inc.'s research indicates that many customers are still looking to switch banks and as a result there are millions of new business opportunities...
Most contact centers are able to quantify the cost of an inbound call, but how many of them (beyond those centers which are involved...