Hazel Morton
The New Rules of Customer Conversations
As we head to the end of what has been a tumultuous year for retail, some new research into the nation’s shopping habits has revealed a couple of interesting Covid related trends. Firstly, consumers are increasingly shopping local – as much as 40% more,...
How to measure satisfaction in the new retail age
A recent report revealed just how much we all love using emojis. It's a sign of the times - our need to express and share our emotions and experiences, in the moment, with a single touch of a smart phone. How handy it would...