Hazel Morton

The New Rules of Customer Conversations

As we head to the end of what has been a tumultuous year for retail, some new research into the nation’s shopping habits has revealed a couple of interesting Covid related trends. Firstly, consumers are increasingly shopping local – as much as 40% more,...

How to measure satisfaction in the new retail age

A recent report revealed just how much we all love using emojis. It's a sign of the times - our need to express and share our emotions and experiences, in the moment, with a single touch of a smart phone. How handy it would...

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