Gil Ben-Dov

Customers Are Expecting You to Know Them Better

Gil Ben-Dov -
Customers and prospects are demanding more relevancy and personalization with their campaigns. If they don't recognize messaging or offers that are pertinent to their job function, your marketing goes directly to their trash bin. Email response rates have been on the decline, according to...

Are Too Many Leads Hurting Your Business?

Gil Ben-Dov -
By Gil Ben-Dov, Market2Lead Will having too many leads hurt your business? At first glance, this may seem to be a ridiculous question, but having too many leads can waste company resources and also hold back a company's growth. How is it possible for a...

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Contact Center Planning 2023 -- Make 2023 your contact center's best year yet!
Looking for new ways to attract and retain agents? Want to streamline your tech in the year ahead? Plan smarter with the ultimate guide to contact center management and tech trends at your fingertips. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are "winning" – able to clearly show business value. Explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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