Author, business strategist and coach, and founder and CEO of Six Disciplines Gary Harpst is recognized as one of the world's leading authorities on small business management, leadership, and strategy execution. Harpst is the author of two award-winning books; Six Disciplines for Excellence: Building Small Business That Learn, Lead and Last, and Six Disciplines Execution Revolution: Solving The One Business Problem That Makes Solving All Other Problems Easier.Harpst is successful entrepreneur, he also co-founded and served as CEO of Solomon Software – now Microsoft Dynamics.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.