Gary Harpst

What We Can Learn from the Weight-Loss Industry

The weight-loss industry has been built around the idea that we don't do the things we should and they help us do these them. I find it a fascinating industry and one that we can all learn from – particularly Weight Watchers. This...

Is your Organization Effective?

What is the best way for an organization to calculate its effectiveness? Should it be measured by revenue? Net promoter scores? Stock price? Executive bonuses (ha!)? The truth is, it completely depends on your strategic plan. The only way to answer the question "How should...

How to Use Problem-Solving Meetings to Engage Employees

The advantage of pain is that it often drives us to innovate to find relief. Many years ago I walked into a partner advisory meeting that had been underway for a couple of hours. There were 15 attendees, and the scene was chaotic,...

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