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Frans Reichardt

Frans Reichardt
Frans Reichardt has worked in customer marketing and customer experience for over 35 years. He encourages companies, brands, teams and professionals to embrace and grow a listening mindset as a critical foundation for long-term sustainable relationships and growth. Author of several books and ebooks on business, marketing and customer experience, e.g. Listen Your Way To Customer SuCXess.

A Cure for Corporate Deafness — 7 Steps to a Closed-Loop Customer Feedback Process

In the middle of the corona crisis, I received mail from my housing association. For a moment, I hoped for a gesture to me,...

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