Frans Reichardt
Frans Reichardt
Frans Reichardt has worked in customer marketing and customer experience for over 35 years. He encourages companies, brands, teams and professionals to embrace and grow a listening mindset as a critical foundation for long-term sustainable relationships and growth.
Author of several books and ebooks on business, marketing and customer experience, e.g. Listen Your Way To Customer SuCXess.
A Cure for Corporate Deafness — 7 Steps to a Closed-Loop Customer Feedback Process
In the middle of the corona crisis, I received mail from my housing association. For a moment, I hoped for a gesture to me,...