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Eric Carrasquilla

Eric Carrasquilla
Eric Carrasquilla is the President of Customer Experience Solutions at CSG, where he oversees product, sales and services for the business. Carrasquilla has over 20 years of experience building, launching and monetizing enterprise-grade solutions that deliver extraordinary customer experiences.

“In” for 2024: Putting AI to Work

We’re at the summit of the AI hype cycle, but that’s not a bad thing. Once the market is inundated with AI-branded products, solutions...

The Future of Self-Service

Not All Customers Want to Help Themselves Self-service is an increasingly sought-after offering, as digital-native consumers now expect to troubleshoot issues on their own before...

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