Home Authors Posts by Sue Andersen

Sue Andersen

Sue Andersen
Empirix Inc.
Sue Andersen is the director of product marketing at Empirix. With over 25 years of business & marketing experience within the telecommunications industry, her expertise includes developing and executing marketing programs for the Contact Center area. Andersen earned her bachelor's in business administration from Providence College and her master's in information systems from Boston University.

Monitoring the Customer and Agent Experience

It's happened to everyone—that bad experience with customer service that you shared with all your friends. The call where you had to wait "on...

New Posts