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Diana Brown

Diana Brown
Diana Brown has more than two decades of leadership experience with customer-centric sales and service organizations. She currently serves as senior vice president of sales operations and customer experience at XPO, a leading provider of freight transportation services. In that capacity, Diana leads the company’s customer experience team and is responsible for high customer satisfaction. Diana holds an MBA from Anderson Graduate School of Management at UCLA, and a bachelor’s degree in mathematics and economics from Indiana University.

At the center of a superior customer experience? An engaged employee.

As any customer experience leader will tell you, technology plays a critical role in meeting rising consumer demand for simplicity, speed, and convenience. While...

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