David Filwood

How to Hire Better Call Center Agents

While most everyone can use a telephone - not everyone is cut out to work in a Call Center environment. Finding ways to hire better quality Call Center Agents is consistently placed as a priority by senior management. The majority of the costs associated...

How To Hire Better Call Center Agents–Every Time

Hiring the Wrong Call Center Agent is the Root Cause of most Contact Center Performance Issues, and it is a Significant Drain on your Budget & Bottom Line, Customer Satisfaction Ratings, Sales Results - and on your overall Call Center Team Morale. Every Failed Hire...

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