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Marci Reynolds

Marci Reynolds
Marci Reynolds is a customer operations expert and the author of The Operations Blog. Her forte is leading B2B customer support, CX, and service delivery functions. She’s led global teams up to 600 people, supporting mission critical products & services, 24/7/365. Most recently, Marci was the Executive VP of Customer Delivery for ACI, a payments software company. She has her Master’s in Business & Operations from Bentley University, and a Bachelor’s in Business Administration from Northeastern University. For more of Marci’s customer ops content visit www.theoperationsblog.com.

Why Salespeople Over Promise and Service Teams Under Deliver

Salespeople often get blamed for customer problems. Specifically, sales folks are known for overpromising and offering things during the sales cycle that the customer...

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