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Christelle Wilmot

Christelle Wilmot
Christelle Wilmot leads the customer satisfaction team at Busuu, the world's largest community for language learning. Christelle's team provides multilingual support in 14 languages for Busuu's 90 million-strong learner community. Before joining Busuu, she held customer service management roles at iRobot.

Three Tips For On-boarding Your Customer Service Agents

During the last few weeks, I’ve spent hours upon hours onboarding new members of my team. From updating and creating documentation for them, to...

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