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Christa Heibel

Christa Heibel
Christa Heibel is the Founder/Owner of CH Consulting Group where she leads a nationwide network of Customer Experience Consultants that specialize in the Omni-Channel Contact Center. Christa brings 25+ years of contact center experience to the table where she has successfully developed, implemented and managed numerous contact center operations across the U.S.

Follow the Yellow Brick Road!

The Customer Journey Personally, I am a big fan of analogies. It helps me explain unfamiliar concepts to others using a concept that is familiar...

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