Ben Ringshall is an experienced copywriter, inbound marketer, and children's book author.
When he's not writing about the latest and greatest trends and news in customer service and contact center life, he's playing guitar, lifting heavy things, or watching The Simpsons.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.