Ben Ringshall
Ben Ringshall
Ben Ringshall is an experienced copywriter, inbound marketer, and children's book author.
When he's not writing about the latest and greatest trends and news in customer service and contact center life, he's playing guitar, lifting heavy things, or watching The Simpsons.
Time is of the Essence: Keep customers waiting at your peril
This post was originally published on Fonolo's Blog as "Time is of the Essence: Keep customers waiting at your peril." Today's consumer is busier than...
Why 66% of Contact Centers Are Moving to the Cloud in 2020
This post was originally published on Fonolo's blog as, "Contact Centers Move to the Cloud in 2020." Advances in communication technology are forcing rapid change...
The Biggest Contact Center Trends to Watch Out For in 2020
This post was originally published on Fonolo's blog as "Contact Center Trends in 2020". Everything from the way we shop to how we listen to...