Ben Ringshall

Time is of the Essence: Keep customers waiting at your peril

This post was originally published on Fonolo's Blog as "Time is of the Essence: Keep customers waiting at your peril." Today's consumer is busier than ever. Digital technology hasn't just made instant communication possible, consumers have come to expect it. This new but rapidly proliferating…

Why 66% of Contact Centers Are Moving to the Cloud in 2020

This post was originally published on Fonolo's blog as, "Contact Centers Move to the Cloud in 2020." Advances in communication technology are forcing rapid change in the contact center. To accommodate consumers' growing expectations and provide 24/7 omnichannel customer support, we're expecting to see a...

The Biggest Contact Center Trends to Watch Out For in 2020

This post was originally published on Fonolo's blog as "Contact Center Trends in 2020". Everything from the way we shop to how we listen to music has changed in the last two decades. This includes our experience as customers. Modern consumers are no longer willing...

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