Andrew Somosi is the SVP of Marketing and Business Development at Lattice Engines. Prior to Lattice Engines, Andrew was an Associate Principal at McKinsey & Company. Andrew has a BA in Economics and Political Science from Columbia University and an MBA from The Wharton School of the University of Pennsylvania.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.