Anna Pogrebniak
Anna Pogrebniak
Anna writes about Customer Centricity and Actionability of Customer Experience Management. Her interviews feature the leading experts and practitioners of Customer Experience. Now Anna works at Lumoa, a tool for customer experience management and analytics.
Unlocking Business Potential: Advanced Customer Feedback Strategies for Superior Service Quality
Customer feedback is not just a buzzword; it's the heartbeat of your business. It's the bridge between your assumptions about your product's performance and...
Emerging Trends in Customer Feedback in 2024
Customer feedback has always been a cornerstone of business strategy, providing insights that can drive product improvements, enhance customer satisfaction, and boost loyalty. In...
5 Real Cases How Customer Feedback Influenced Business Performance
Customer feedback is the essential unlimited source for development and inspiration for the whole company. As mentioned by Lincoln Murphy, "You can focus on...
Customer Feedback Is Much More Than a Score
There's a company X that collects customer feedback. Company X prefers the Net Promoter Score® (check outthis guide on Net Promoter Score to find...