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Anna Pogrebniak

Anna Pogrebniak
Anna writes about Customer Centricity and Actionability of Customer Experience Management. Her interviews feature the leading experts and practitioners of Customer Experience. Now Anna works as a Digital Marketer at Lumoa, a tool for actionable customer experience management.

5 Real Cases How Customer Feedback Influenced Business Performance

Customer feedback is the essential unlimited source for development and inspiration for the whole company. As mentioned by Lincoln Murphy, "You can focus on...

Customer Feedback Is Much More Than a Score

There's a company X that collects customer feedback. Company X prefers the Net Promoter Score® (check outthis guide on Net Promoter Score to find...

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