Ahmed Aly

How to be Entrepreneurs in Service Delivery?

Being entrepreneur is not an easy step; however, thinking as entrepreneur is easy to learn. Entrepreneurs are not inventors for new products or ideas. They...

AI and Cognitive Intelligence Strategy, Are You Ready?

Cognitive intelligence and AI are the new buzzword used often in Middle East in general and in UAE in particular. It is the tool...

The Future of Service Centers in UAE from Practitioner Mindset

"In order to meet customers’ needs and exceed their expectations, do we need to invest in developing and improving government service centers in the...

Emotional Journey is The New Brand Differentiator

photo source (www.happiness.ae) Customer journey mapping is a significant tool for designing and managing the customer’s experience, it is an effective approach to enable/...

Toward the Ideal Customer Experience.

Two centuries after the industrial revolution, technological changes have always transformed service delivery models and the way the customer experience is designed. Some companies...

Citizen Engagement: Crowdsensing is the Next Generation of Crowdsourcing

Citizen engagement is always a top priority for governments, and the high level of citizen engagement is considered as an indicator of being a...

New Posts