Alan Gregerman
Alan Gregerman
Alan Gregerman is an award-winning author, consultant and keynote speaker who has been called "one of the most original thinkers in business today" and "the Robin Williams of business consulting." His work focuses on helping companies and organizations to unlock the genius in all of their people in order to deliver the most compelling value to their customers.
Knowing Your Customers
Greetings. My latest birthday was earlier this week, but don't feel bad even if you happened to forget this important occasion. I'll find a...
A Little Something Extra
Greetings. Ever wondered if you and your company or organization could learn something about business success from folks in medieval times? If so, you're...
The Semi-Private Room
Greetings. If you've ever stayed in a hospital or visited someone there, you know that patients (a.k.a., "customers") stay in one of two different...
The Long Wait Begins
Greetings. The World Cup ended Sunday with Spain defeating the Netherlands in a game that didn't quite live up to the expectations set by...
Training That Matters
Greetings. In our uncertain economy it seems that many companies are deciding to get by with less training instead of more. Apparently, they see...
Acting Like a Concierge
Greetings. I was recently interviewed for an article on concierges that appears in today's edition of USA Today. The article, written by Charisse Jones,...
What Claims Do You Make?
Greetings. By now, most of us know about the health benefits of chocolate. And some of us have even convinced ourselves that a diet...
Customer Service at Summer Camp
Greetings. As a matter of full disclosure, I never went to summer camp. It wasn't really part of our family's routine or culture. Besides,...
Curiosity is the Essential First Step
Greetings. Not long ago as I was wandering through the “Self-Help” section of a well-known local bookstore I noticed a young woman who seemed more...
Innovation on a Stick
Greetings. It's the start of the weekend and a fun time to think about food and all of the delicious things that one might...
Innovation on a Stick
Greetings. It's the start of the weekend and a fun time to think about food and all of the delicious things that one might...
Rethinking Your Business Model
Greetings. The world of business and business models is changing very rapidly as innovations in the way we receive and share information challenge "old"...
Royal Treatment
Greetings. For many of us who live in countries without royalty, the thought of a royal wedding is both intriguing and amusing. And a...
Turning Ideas on Their Side
Greetings. Looking for a very easy way to spark fresh thinking about a pressing problem or a new business opportunity? If so, you might...
Turning Ideas on Their Side
Greetings. Looking for a very easy way to spark fresh thinking about a pressing problem or a new business opportunity? If so, you might...
Celebrating “Youth”
Greetings. Today is "Youth Day" in South Africa, a holiday that commemorates the pivotal events of June 16, 1976 when 20,000 students from Soweto...
Service and Financial Performance
Greetings. After a weekend of swim meets, kids' soccer games, and watching the World Cup, I sat down last night to plan a few...
Accentuating the Negative
Greetings. I don't watch a lot of television--except for sports, the news, and an occasional show about music, history, or geography. But when I...
The Burden of Expertise
Greetings. In my consulting on strategy, innovation, and building remarkable customer experiences, I have the privilege of working with many top technology companies and...
The Brilliance of the World Cup
Greetings. In a few days the world's most remarkable sporting event will begin with the simple kick of a ball and the hopes and...