Laura shared the importance of a training program regardless of the size of your company. She reviewed the components that should be included – Classroom/Lab, Reference Library, Schedule, Manuals/Workbooks, Customer Service, Telephone Etiquette, Cross Training and Follow-up Training – and why.
She detailed the technical abilities, personality and presentation skills of your trainers, discussed what the ‘First Day” of a trainee should be like and shared a general curriculum outline.
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