9 Things Banned in Customer Service

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By banning the following from our customer service teams and ensuring that none of our customer service team members develop these experience killing characteristics we can speed up our customer service revolution.

Bad customer service has given those of us in the industry a black mark. Service has been so bad, for so long, that even with the Zappos and Ritz-Carltons of the world, we’re still digging ourselves out of a pretty big hole.

  1. Apathy
  2. Brush-off
  3. Coldness
  4. Condescension
  5. Robotism
  6. Rule Book
  7. Run-Around
  8. Sideline Conversations
  9. Different Standards

What’s your take? What would you add to the list of banned in customer service?

Republished with author's permission from original post.

Flavio Martins
Flavio Martins is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise authentication services and high-assurance SSL certificates trusted by thousands of government, education, and Fortune 500 organizations. Flavio is an award-winning customer service blogger, customer service fanatic, and on a mission to show that organizations can use customer experience as a competitive advantage win customer loyalty. Blog: Win the Customer!

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