5 Foolproof Tactics to Win Over Any Customer


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The customer…the magical part of any business.  Day after day they flock to your business with cash in hand.  Life is good.  But what happens when they stop?  How do we get them back?

Win Over Any Customer

Here’s 5 foolproof tactics to win over any customer.  Use them freely…

1 – Vow to be Excuse-Free

Lets face it, nobody’s perfect, we all make mistakes.  But when it happens to you, be professional enough to admit it to your customer and take immediate steps to make it right

2 – Anticipate the Needs of Your Customer

Once you think you’re all set to go, think again.  Your customer has their own plans and they usually doesn’t match ours.  Walk through the steps of service, just as if you were a customer.  Find the holes, the areas in question or they ways you can do better.  Then DO IT!

3 – Put Your Focus Where it Belongs

They are your first and last thing to worry about, period!

4 – Spend the Extra Dollar

Don’t think you can improve your bottom line by cutting staff in the hopes to save payroll dollars. That’s what inexperienced managers do.  How can you really expect to service your customers well with less people to do the job?

5 – Stop Being “Good Enough”

You’re not making enough money and your market share is shrinking.  What are you going to do?  Make a promise to yourself to get better.  Good enough is NOT good enough.

►RELATED POST:  6 Reasons Why Senior Managers Get So Soft

Your customers deserve nothing less…

Do you have any tactics to add to this list? 

Republished with author's permission from original post.

Steve DiGioia
Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire. Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.


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