We recently polled out customer service team and asked them to share in one sentence what they love about customer service and in another, what they hate. Jeremy covered what they hate yesterday. I am tasked today with what our team absolutely loves the most about working in customer service. Take a read through their love letters below:
I love solving customer’s issues smoothly and leaving them satisfied or even happier than when then originally called.
I love when you take that customer who has just had it and are at the point of giving up and you turn then around to a happy customer that is ready to give you another chance.
As a CSR I love helping people. I enjoy the feeling of turning someone’s frustration of complications into a sigh of relief. To let them know, ” Hey, I got you :)”
I love it when a connection is made and the call ends with a happy satisfied customer.
I love the opportunity to make a connection with people. How awesome is it when in the end there’s a good connection made regardless of whether the issue was solved or not. There have been times where the issue was a little more challenging than expected but through troubleshooting and what not, there was great rapport established between both parties.
I love being able to assist a customer and satisfy their needs.
People
I love being able to grow as an individual, and learn how to give more to others without expecting anything in return. Customer service to me is a spiritual practice more than anything else. You can replace VoIP with retail or some other technology product, it doesn’t matter. It all boils down to the same divine effort of serving others in the most humblest of capacities. We are the monks of the modern world, ready to serve all in need and asking little in return.
The feeling of helping someone who calls in frustrated, but by the end of the call is truly appreciative.
The fact that I can change their day with my actions and level of service received.
Being able to communicate with people around the world, solving their problems and learning something new every single day.
I love being able to make people happy by solving the problems they are having.
I love positive interactions with customers and being able to help a frustrated customer understand Phone.com features and how to apply them to their account and have it function successfully. It is definitely a win moment for me
Achieving a personal victory or completing a task that was previously unsolvable.
The thing I love most is being able to help someone solve an issue that they could not resolve on their own.
Satisfaction of helping someone and them being grateful.
Having the ability to make someones day slightly (or maybe more than slightly) better.
Ah love, such a beautiful thing! There’s so much for us to be grateful for when it comes to helping others:
- Un-ruining someone’s day, as discussed in last week’s post, is very evident in the responses. Being able to take the burden off of the customer’s shoulder and turn their frown upside down makes one feel like a wizard.
- Personal connections with customers is powerful–after all, we are just one human being helping another.
- Expanding our minds and learning valuable lessons while on the job allows us to feel empowered and stronger than we were before we took on the challenge.
- But overall, we don’t expect anything in return. We are doing our jobs–we’re helping others and are grateful for the opportunity, even if we never get a “thank you” at all. We know we did what was needed in the situation.
Customer service isn’t always easy, as you can see in the last post, but we must remember what we love about it and why we do it. Get through the bad parts because, in the end, it’s totally worth it!
