12 Rules to End Poor Customer Service


Share on LinkedIn

Much has been said and written about the “secret to customer service”. Well, I don’t know about “the secret” but here are my rules for great customer service.

►If you can’t relate in a pleasant professional manner with people that want to give you their money, then maybe the customer service business is not for you.

►NEVER let your customer leave without asking if there is anything else you may do for them. Always take that extra step.

►Let your customer know that you are there to serve them, to take care of their needs, to make sure they are completely satisfied with their purchase.

►Always acknowledge the children, involve them in the decision making and find a way to make them feel part of the process.

►Anticipate the needs of your guest, don’t leave anything to chance.

►You are a professional, be proud of your job, your career and most of all be proud of yourself as a person. Your customer service skills will be an extension of your pride.

►Be “a person” to your customer, not just “the waiter” or real estate agent or store clerk. Your customer will like a waiter but feel a connection to “a person”.

►Be a “fountain of knowledge” about your product or service. Your customer deserves nothing less.

Must Read: 5 Phrases That Should Never Be Used In The Customer Service Business

►Put yourself in the shoes of your customer; would I be happy with the service I provide? If not, how can I expect my customer to be happy?

►Don’t “hand off” the customer to someone else. Take command of the entire transaction and see it through to the end.

►The needs of the customer will always come before my own.

►Make sure the last thing your customer will experience, their exit, is as memorable as their entrance and greeting was.

This article was originally posted as part of my LinkedIn publisher account and is reissued here with permission.

Steve DiGioia
Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire. Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here