When I first starting using Uber in 2015, I wrote a blog about how surveys are a waste of time unless the ratings have validity. Now, two years later, it is confirmed, in my opinion as a loyal Uber patron, that Uber ratings are worthless.
Have you ever requested an Uber and noted that the driver had a rating less than 4.5? I have not.
I took an Uber in Fort Lauderdale from my apartment to the airport. The driver had a rating of 4.82, the equivalent of 96.4 of a scale of 100. Definitely a good grade, one that I would have been happy to receive on any test I took. That driver, with the 4.82 rating, got lost on the way to the pick up, didn’t automatically place my luggage in the trunk (I had to lift it myself), was on the phone, couldn’t follow the GPS, turned left when I told her to turn right, and drove too fast and erratically. I couldn’t wait to get out of the car.
The next experience was also involving an airport run. I flew into Fort Lauderdale and requested an Uber. Two different drivers called me to ask my destination before picking me up. Twice I told them, and both asked if I would cancel my request. Finally, on the third try, I had success. When I shared my experience with the driver, he told me I had been scammed. All drivers know the pick up point and destination. We live close to the airport and those drivers wanted a longer drive and bigger fare. Both of those Uber drivers had rating above 4.5.
Uber is getting bad press and obviously for good reason. Loyal Uber subscribers like me don’t know what to do. I prefer Uber service to a taxi or car-for-hire. Certainly Uber prices are competitive. Still, there are basics, like picking me up, saying hello or have a nice day. Some drivers do, but many don’t.
Uber drivers rate passengers too. Perhaps that is fair because safety is involved. However, I think the customer rating system should be eliminated. Drivers should record a note on a customer’s profile if that customer is rude, abusive, inebriated, etc. What is the purpose of driver’s rating customers? According to Uber, “ratings are anonymous….candid, constructive and respectful feedback is beneficial to everyone. Rating fosters mutual respect and strengthens our community.” I was curious about mine. In the Uber app, under Help a rider can discover their rating in “Changing my account”. There your rating is listed if you confirm your phone number. I had to play around with various options before I got to what I was looking for. My rating is 4.66 – not sure why. I think I’m a nice person and very polite. I always say hello. Certainly if I’m a 4.66, the driver in Fort Lauderdale should be less than a 2.0.
What do you think of the Uber’s rating system? Is it worth your time?