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What do Your Customers Think?

Blog post by on March 23, 2013 No Comments

Here is a lovely little video. You should watch it. All 4 minutes and 18 seconds.

He gets to the point doesn’t he?

And what is his point?

I doesn’t matter how clever you are:

If your customer doesn’t understand you, then you are wasting your time.

A little usability testing goes an awfully long way.

Republished with author's permission from original post.

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Categories: ! BlogCustomer Experience
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