What do Your Customers Think?

| Mar 23, 2013 45 views No Comments

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Here is a lovely little video. You should watch it. All 4 minutes and 18 seconds.

He gets to the point doesn’t he?

And what is his point?

I doesn’t matter how clever you are:

If your customer doesn’t understand you, then you are wasting your time.

A little usability testing goes an awfully long way.

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Categories: BlogCustomer Experience


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