Privacy Policy

CustomerThink.com is fully committed to protecting the privacy of this site's members, visitors, advertisers and partners. Unless explicitly stated on the site, and agreed to by users, we do not share any names or email addresses collected during any registration process on this web site with third parties.

What personal information does CustomerThink.com collect?

We at CustomerThink.com abide by a policy of collecting only information that we need during the registration process. CustomerThink.com collects personally-identifying information during: membership registration (email, blogs, discussion); order process in the online store; member surveys; postings to our discussion lists; and personal correspondence.

What does CustomerThink.com do with the information it collects?

CustomerThink.com uses the information it collects primarily to email publications and fulfill orders or for other purposes clearly identified on pages where the information is collected. In addition, CustomerThink.com may disclose personally identifying information about members, member accounts or any content members provide on site, if CustomerThink.com believes in good faith that such action is reasonably necessary to enforce its Terms of Use or copyright policy, to comply with the law, to comply with legal process, to operate its systems properly or to protect the rights or property of itself, its members, its visitors or others.

How will CustomerThink.com protect your personal information?

CustomerThink.com will take appropriate steps to protect the information you share with us. We use secure server technology to process credit cards, and credit card numbers are not retained for marketing or any other purpose. Access to our database of members is restricted to those in our organization and in our list hosting service that need access to mail our publications.

How to unsubscribe

CustomerThink.com has implemented procedures to make it as easy as possible for members to remove themselves from our email distribution list. A personalized encoded "profile update" link is provided at the bottom of every newsletter to enable opt-in subscribers to change their newsletter preferences or to unsubscribe entirely from CustomerThink publications. In addition, a newsletter subscriber may request removal by contacting CustomerThink member services at service@customerthink.com

Use of cookies

CustomerThink.com uses cookies (small text files placed on the user's hard drive) to improve the browsing experience by storing profile information, so users can use the site without logging in with each visit. No personally identifiable information is collected or used by CustomerThink.com.

By using this site, you agree to this CustomerThink.com Privacy Policy. If you do not agree to this policy, please do not use the site. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. Please check this page periodically for changes.

Questions about the CustomerThink Privacy Policy?

Send email with any further questions to us at service@customerthink.com.

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MarketPlace

Customer Service as a Differentiator: The Road to Excellence at Overstock.com

Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story.

New Research Report: Customer Experience Maturity Monitor

Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here.

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Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge.

Four Strategies to Shift Your Support Center from Surviving to Thriving

With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent.

TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers

[August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle.

Global Customer Experience Management Certification Program

[Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Featured Links

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

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