Terms of Use

CustomerThink is a global community of business professionals. The information on this site, and interaction with other members, can help you create a successful customer-centric business.

Please keep in mind that when you contribute content to CustomerThink, it affects our community. By adding content of any kind, you are agreeing to these Terms of Use.

Always be meaningful and professional in your interactions on this site. Personal attacks, inappropriate language and commercial promotions are not permitted. News items may be posted regarding announcements for a company or its products and services, provided such news is 1) relevant to our site mission and audience and 2) does not promote a competing site.

The CustomerThink editorial staff reserves the right to edit or delete contributed content that violates our Terms of Use.

Repeated offenses of Terms of Use may lead to substantial "points" penalties, suspension of posting privileges or other actions deemed necessary by CustomerThink management to maintain the culture, quality and integrity of the site.

If you find content on this site that you feel is inappropriate, please let us know by sending an email to editor@customerthink.com.

»

MarketPlace

Customer Service as a Differentiator: The Road to Excellence at Overstock.com

Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story.

New Research Report: Customer Experience Maturity Monitor

Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here.

Selling the "New Consumer" with Smart Conversations, Not Blind Automation

Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge.

Four Strategies to Shift Your Support Center from Surviving to Thriving

With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent.

TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers

[August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle.

Global Customer Experience Management Certification Program

[Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Featured Links

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.