International Finance Veteran Caroline Philippon-Quereuil Joins Neocase Software as CFO

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San Francisco, Calif.—January 8, 2007 — Neocase Software, a world leader in customer service software solutions, today announced that Caroline Philippon-Quereuil has joined as chief financial officer. Philippon-Quereuil will lead Neocase’s worldwide finance organization and direct all financial activity as Neocase continues its U.S. and global expansion.

“Neocase is a well established global company with more than 15 years of expertise behind its technology and brings an innovative, fresh approach to customer support to the U.S market,” Philippon-Quereuil said. “With the infusion of the most recent round of institutional capital and the leadership of our veteran management team, Neocase is well positioned to rapidly expand U.S. and worldwide market share in customer service software.”

“Caroline’s international finance experience brings great value to our company as we develop a global presence as leaders in customer service solutions for companies of all sizes,” said Philippe Gaillard, Neocase president and CEO. “Caroline will play an integral role on our executive team as we continue to build on our initial success in the U.S market.”

Philippon-Quereuil brings more than ten years of finance experience to Neocase including seven years of international experience in the software industry. Prior to joining Neocase, Philippon-Quereuil served as finance director with Art Technology Group (ARTG), a public company offering e-commerce technology solutions. At Art Technology Group, she directed the international EMEA finance organization spanning seven countries.
Additionally, Philippon-Quereuil was finance manager at Unify Corporation (UNFY) where she directed financial activities for its French subsidiary. Philippon-Quereuil received her Master of Science in Management and Business Administration from ESCP in Paris, a top-ranked European graduate school of business.

About Neocase Software
Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers complete customer operations solutions that enable organizations to implement advanced customer service best practices in service, support, self service, knowledge bases and partner centers. Neocase brings customer service to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held global company. For more information go to www.neocasesoftware.com.

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Product or service names mentioned herein are the trademarks of their respective owners.

Media Contacts:
Brett Weiner or Jeremy Frank
LaunchSquad
415.625.8555
neocase(at)launchsquad.com

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