Vasu Prathipati

Customer Service Quality Assurance and Soft Skills: The Good, the Meh, and the Ugly

When companies begin to QA for agent soft skills, they’re overcome by a wealth of options. There are a million different levers they could...

Building Customer Loyalty and Trust Through Quality Customer Support

Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide. The key...

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