Home Authors Posts by Syed Balkhi

Syed Balkhi

Syed Balkhi
Syed Balkhi is the founder of WPBeginner, the largest free WordPress resource site. With over 10 years of experience, he’s the leading WordPress expert in the industry. You can learn more about Syed and his portfolio of companies by following him on his social media networks.

Using Gamification to Drive Employee Engagement

Employee engagement and customer satisfaction are intrinsically linked to the success of any business. Engaged employees who are motivated, committed, and dedicated play a...

EQ in Customer Service (10 Ways to Apply It)

Imagine the frustration when a customer service interaction takes a turn for the worse. Tension spikes, tempers flare, and by the end, everyone feels...

How to Create Blog Posts that Resonate with Your Customers

Do you want to learn how to create blog posts that resonate with your customers? If so, you're in the right place! Blogging is one...

The Art of Storytelling and its Impact on Marketing

When it comes to marketing, algorithms, and analytics often take center stage. And in such a scenario, it's often easy to overlook the timeless...

5 Ways to Use UGC to Turn Customers into Brand Advocates

In the ever-evolving landscape of digital marketing, one strategy that has stood the test of time and proven its effectiveness in building brand loyalty...

How a Knowledge Base Can Improve Customer Satisfaction

Are your customer service staff spending too much time answering repetitive questions? Do you want to improve customer satisfaction and reduce your support team's...

How to Gather Actionable Customer Feedback (6 Effective Strategies)

Do you want to learn how to gather actionable feedback from your customers? If so, keep reading! Customer feedback is one of the most...

Why and How Often to Update Your Website Content

Are you wondering how often you need to update your website content? Well, there is no direct answer to this question. You might have to...

Driving Customer Loyalty: A Psychological Perspective

One of the best ways to come up with a customer loyalty strategy is to understand the psychology behind it. Customers loyal to your brand...

6 Reasons Shoppers Abandon Their Cart (+ How to Stop it from Happening)

Are you wondering why people add your products to their cart and then leave without checking out? If so, you are far from alone!...

Cross-Channel Engagement (Why it Matters for Businesses)

Today, you can’t just choose a single platform to engage customers. You need to leverage them all. From social media platforms like Facebook, X...

How to Ensure Your Next Webinar is a Success (6 Practical Tips)

Are you thinking about hosting a social media webinar but don’t know where to begin? Perhaps you’ve hosted a webinar in the past but...

Vanity Metrics in Social Media (How They Fail to Win Customers)

It often appears as if the promised land of social media, with its tantalizing lure of reaching more customers, seldom delivers for businesses. You pump...

7 Strategies to Gracefully Deal with Rejection

Life is full of 'no's, especially when you're selling something. But how we react to these 'no's can make a big difference. This guide...

How to Use Storytelling in Customer Service

Customer service undeniably serves as the heartbeat of any successful business. In an increasingly competitive marketplace, finding innovative ways to enhance customer interaction is...

Customer Wisdom: How UGC Boosts Self-Service Support

When it comes to customer service, self-service support is a must. It’s the best way to ensure that customers can quickly and easily find...

Customer Success 101: How to Give Your Customers the Best Experience Possible

Do you want to learn how to give people the best experience possible when they visit your site? If so, you’re in the right...

3 Tactics for Your Local Online Marketing Strategy

Do you want to develop an effective local online marketing strategy for your business? Doing this can be a very powerful way of operating...

Halo Effect vs. Horns Effect: The Impact of Initial Impressions on Brand Perception

When it comes to branding, first impressions are critical as they can have a lasting impact on how customers perceive your brand. There are...

How to Give Customers a 5-Star Checkout Experience

IMAGE SOURCE - Adobe Stock ---- Are you giving your customers a 5-star checkout experience when they visit your website? If not, you may be…

New Posts