[March 18-19, Dubai; March 23-24, Amsterdam] An internationally recognized program with proven track record of success - being run for 46 times in 18 cities with attendees from 61 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Book early to enjoy USD300 discount.
For every customer who complains, 26 more are silent but equally unhappy. How do you know they have a problem when they won't fill out a survey? Learn how to address this issue and four other practices that frustrate customers, so you can increase customer loyalty and operational efficiency.
Bob Thompson shares his latest customer-centric research. Michael Lowenstein explains how employee ambassadorship can enhance customer experiences and downstream loyalty behavior. Yvonne Ba discusses how contact center solutions can empower agents to deliver at the "moment of truth" in customer service interactions.