Paul Schneider

6 Non-Tech Tips for Creating a Private Online Community for Customers

With more and more companies looking to create a private online community, many executives are on the lookout for the best way to go...

4 Must-Have Features for Every User Group Online Community

A company's user groups are an important part of their customer management strategy. The benefits can be profound - from enhancing support to building...

5 Hard Questions to Ask Before Ditching Your Private Online Community

According to a multitude of reports, social business growth is only ramping up in 2012 and will continue to increase over the next several...

10 Elements of Leading B2B Social Business Software – Part 2

Having recently returned from 4 days of meeting innovators and listening to great content about building community and the social enterprise at the Enterprise...

10 Characteristics of Leading B2B Enterprise Social Platforms – Part 1

At the end of the summer, Forrester released the Q3 Wave Report for Enterprise Social Platforms. Though the report highlighted the players you would...

How to Set Online Community Goals & Metrics [Quick Concept]

In business, there are times where you should focus on the end of the race before you think about the beginning. Planning an online...

Is the 90-9-1 Rule for Online Community Engagement Dead? [Data]

There is a rule that has floated around in the social media world for quite some time called the Rule of Participation Inequality or...

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