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UJET Retail Shopping Survey Shows Millennials Are Quick to Buy and Try Online, but...

Among Other Key Findings "Breach Fatigue Epidemic" Is Numbing Shoppers Security Fears

The ROI of Philanthropy: Consumers Willing to Spend 6% More for Products from Socially...

Nucleus Research breaks down the benefits of social responsibility in new Guidebook for Salesforce.org Philanthropy Cloud

SAP SE to Acquire Qualtrics International Inc., Sees Experience Management as the Future of...

SAP and Qualtrics to accelerate the new XM category by combining experience data and operational data to power the experience economy

All-New Act! CRM Introduces Powerful Marketing Automation Built for Small Business Success

The next generation of Act! provides SMBs with the ultimate toolset to accelerate growth

Glassbox Announces Integration with AWS Machine Learning

Enables Enterprises to Pour Glassbox Data into Ready-Made AWS ML Models for Customized Insights and Enhanced Digital Customer Management

Resonate Unveils Personal Values Report to Inform Brand Strategies

New Report Improves Marketers’ Ability to Uncover the Human Element Behind Consumer Decision-Making

New Survey Shows that 8 in 10 Digital Marketers Feel Under More Pressure to...

The Report from WBR Insights and SheerID reveals marketers top 2 concerns are differentiating in a noisy marketplace, and rising privacy concerns.

Quadient Accelerates Insurance Claims Process with Launch of Quadient Correspondence

Quadient, the award-winning leader in Customer Communications Management (CCM), announces the general availability of Quadient Correspondence

LogMeIn Delivers Proactive AI & Universal Language Capabilities with New Bold360

Proactive, Multi-Lingual AI Brings the In-Person Customer Experience to the Digital World

AI is Creeping America Out, But It Doesn’t Have To

An Interactions/Harris Poll reveals what people find creepy about AI

Return Path Launches AI-Powered Solution to Improve Inbox Placement and Boost Subscriber Engagement

Dynamic Optimization uses advanced analytics techniques to provide unique, customized solutions to specific email issues.

The 5 Most Important Human Capital Trends 2018

The rise of social enterprise* is creating seismic changes in the world of business and HR, according to Deloitte's Global Human Capital Trends 2018 report.

A Medallia Study Reveals Consumers Want to Give Real-Time Feedback to Brands

New research reports that consumers no longer respond to long surveys that fall on “deaf ears”

Gainsight® Acquires Aptrinsic to Enable Product Growth for Subscription Businesses

Customer Success and Product Teams are the "New Sales and Marketing" in the Age of the Customer

New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots

When it comes to getting the best customer service, new Genesys study shows 75% of consumers say a human is needed while 76% turn to digital self-service channels

OpenText Enables Intelligent and Connected Customer Service in the Cloud

OpenText Qfiniti Delivers Advanced Workforce Optimization for Amazon Connect through AWS Marketplace

Pegasystems Named a Leader in Digital Decisioning Platforms by Independent Research Firm

Pegasystems Inc. today announced Forrester Research has named Pega a Leader in the report The Forrester New Wave™: Digital Decisioning Platforms, Q4 2018

Intercom Launches AI-Powered Chatbot to Answer Customers’ Most Common Questions

Answer Bot lets businesses scale customer support and makes it easier than ever to implement and build a bot

Totango Takes Customer Centered Paradigm Mainstream in the Enterprise with General Availability of Spark...

Empowers Enterprises to Cross Digital Transformation Finish Line by Becoming Customer Centered

Sharpen Technologies Helps onPeak Put Customers (and Agents) First

The largest provider of accommodations for the events industry has improved customer satisfaction and slashed costs using Sharpen’s agent-first omni-channel cloud contact center platform

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