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SalesLoft Acquires Opportunity Management Provider Costello

Acquisition Strengthens #1 Sales Engagement Platform for Account Executives and Sales Management

MaritzCX Announces AI Suite of Products to Help Clients Derive More Value from Data,...

Sydney – 29 October, 2019 – MaritzCX, the leader in experience management for big business, releases a new suite of products that leverages artificial intelligence (AI) and is integrated within its software platform. The AI suite helps clients easily access data sources, unlock insights and...

Integrating Big and Small Data Across the Enterprise Enables Business to Thrive

New research from Harvard Business Review Analytic Services, sponsored by FocusVision, proves the transformative business power of customer insights

Gainsight Taps inSided to Provide B2B Customer Success Community Platform

inSided to deliver integrated community platform to scale customer product feedback and to support Gainsight’s SaaS customer success goals

NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Center as...

CXone Fall 2019 release empowers organizations to reach more customers with a vast range of digital channels and provide seamless, digital-first omnichannel service

Gladly Introduces In-App Chat, JetBlue Among First to Launch New Customer Service Contact Channel

With in-app chat, the airline enables customers to reach them right where they are and anticipates 20% shift from phone conversations to digital channels

NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface

Innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience

Teradata Introduces Vantage Customer Experience and Vantage Analyst

Extends Vantage offerings in the cloud with new customer data platform and advanced analytics for the business analyst

eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics

eGain today announced major enhancements to its eGain Solve™ software suite.

OpenText Core Experience Insights Delivers End-to-End Customer Journey Mapping for Data-driven Marketers

OpenText Provides Fresh Insights on Campaign Performance and Customer Sentiment

Verint Introduces AI-Infused Knowledge Management for ‘Knowledge as a Service’

Drives Knowledge Intelligently across Customer Touchpoints Effortlessly via the Cloud

VOGSY Adds New Task Management Capabilities to its G-Suite Professional Services Automation Solution

VOGSY, the only professional services automation (PSA) solution built on the Google Platform, today announced new task management capabilities specifically designed for service-based companies.

SugarCRM Announces Fall ’19 Release with Laser Focus on End Users

Latest Enhancements Support Mission of Helping Companies Create Customers for Life

Sparkcentral Announces Cross-Channel Conversation History Feature for Digital Customer Service Agents

First-in-industry innovation allows for optimal agent productivity through an unbroken view of a contact’s conversation history across all digital channels

Gartner Survey Reveals the Three Top Brand Challenges for Marketing Leaders

Marketing Leaders Report They Struggle With Management, Relevancy and Measurement

Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology

Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair and digitally optimized workplace

Qubit Start for Peaks Includes Proven Tactics to Increase Retail Revenue Throughout the 2019...

New personalization package decreases resource impact on brands and accelerates time to revenue

Sutherland Partners with Leading AI Provider to Create the Contact Center for the Future

Sutherland and Augment CXM to revamp the customer experience through first-of-its-kind, AI-powered solution for customer service agents

UserZoom Survey: 70% of CEOs Say User Experience is Key Competitive Differentiator

Second annual “State of UX in the Enterprise Report” uncovers key trends, challenges and growth opportunities for the User Experience market

#CXDay Report from Cyara and CXPA Reveals Experience and Digital Team Collaboration Are Key...

Eighty-two percent are in the midst of digital transformation, but pressure to quickly execute change results in CX errors for many brands

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