Liliana Petrova

United Airlines Culture Problem

I am often asked what organizational culture is. Frequently, I meet with executives who are feeling defeated by the scale and complexity of leading cultural transformations. So, where do you begin with cultural transformation? How do you take an aspira...

United CEO does not care about #customers happiness. Really?

United CEO does not care about #customers happiness. Really? Lately, I have been thinking about United Airlines. In the beginning I was thinking about them, because I was asked if it is possible to build a customer-centric culture in a company that is...

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