Jim Rembach is a twenty-year contact center veteran, SVP forÂ Customer Relationship Metrics
, Principal forÂ Beyond Morale
Â and Board Chair for Call Center Coach
. "...His past experience in operations builds the credibility that follows." Jim is a Certified Emotional Intelligence Practitioner, Certified Contact Center Auditor, and is a CX Expert Emeritus for the Customer Experience Professionals Association (CXPA).