Jim Rembach

12 Culture Traits from the Masters of Leadership

Leadership is often defined as a set of skills or attributes possessed by a person known as "the leader." Accordingly, leadership development is treated as if it were a solo act. But it's not. There can be no leadership without other people. There also...

11 Laws of Leadership at Work

Throughout the course of my working career, which goes back to the age of 15 when I worked in a transmission shop owned by a friend's Dad, leaders have created the working conditions that I was subjected to. Some had positive employee engagement, some...

5 Rules the Best Leaders Use for Reducing Workplace Conflict

Is your company plagued with co-worker versus co-worker or leadership versus employee disagreements and petty hostilities? Just because you don't openly see the workplace conflict doesn't mean it isn't present. In many organizations these things are under the surface and live in a passive-aggressive...

Can Free Speech Analytics Software Overcome the 3 Barriers to Adoption?

The speech analytics software market is growing rapidly, even in this recessionary market. Despite this fact, many organizations are not launching speech analytics programs. Even though they greatly desire the publicized benefits of: Improving First Call Resolution Rates Eliminating agent-handled volume Reducing talk times Reducing…

Is Dial to Disconnect Causing Your Speech Analytics Insights to Fail?

When our CEO says, "I can't see the whole picture." I know she is feeling a lot of anxiety about making the wrong decision. An incorrect decision made today is much worse and harder to recover from than a wrong decision just...

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