Joseph Michelli, Ph.D.

Featured Resources

Free Lesson so You Can Calculate Net Promoter Score

Mastery of Customer Experience at your fingertips with CX University’s online courses. Earn your certification as a Customer Experience Specialist (CXS)™ or get college credits to stand out and advance your career.

Customer Service Professionals Luncheon

[Sep 7; Costa Mesa] Join us for the Customer Service Professionals Luncheon and hear Bob Thompson, expert, author, and CEO of CustomerThink, talk about propelling your customers’ experience.

Intelligent Assistants Conference

[Sep 18-19; San Francisco] Intelligent Assistants (IAs) are redefining digital commerce and customer to provide an engaging customer experience using natural language understanding, machine learning, and artificial intelligence. Features case studies & executives from leading brands including Amazon, USAA, T-Mobile, BMW and Google.

B-to-B Customer Experience Summit

[Sep 26-28, San Antonio] The only event focused on the latest and best CX strategies for B-to-B companies. Features powerful keynote addresses, engaging workshops, and valuable networking aimed at driving business success through customer insights and intelligence. Attendees will also receive two special reports focused on research and best practices for CX leadership. Register with the discount code “CustomerThink” to get the lowest available price.

CX Playbook Partner Sponsorship Program

A first-of-its kind marketing program for the CX industry, the new CX Playbook Partner Sponsorship Program incorporates five key marketing elements. The program is designed to produce qualified leads all year long – but costs less than entry-level sponsorship of a single CX event. Limited charter sponsorships are available.