Jim Reitz
Jim Reitz
Jim Reitz is SVP of Customer Engagement at OpinionLab and has extensive experience of working with financial services businesses to improve their customer experience.
We surveyed financial services CX leaders and here are 4 things we learned
We recently commissioned an independent survey of financial services customer experience leaders to understand CX performance across the industry. Here are four key learnings that...
Four things you need to know about mobile CX in financial services
The Fed claims 53% of smartphone owners with a bank account use mobile banking, while a survey of lenders reveals that mobile payments are...