Jeremey Dunn
Jeremey Dunn
Jeremey Dunn is a Senior Director of Sales and CX Strategy at OpinionLab and there are few things he's more passionate about than empowering companies to improve their customer experience through the smart application of technology and VoC data.In fact, he can't believe OpinionLab actually pays him to do it for some of the top companies in the US and Canada (but is incredibly grateful they do). It might seem odd, but when you break it down it makes a lot of sense because it perfectly combines some of his favorite things: helping people, solving complex problems, creative thinking and curi
Raiders of the Lost Omni-Channel Experience
<Warning: This blog contains spoilers for a 36-year-old movie>. My parents purchased their first VCR in 1984, and one of the first movies they bought...
As a fast-growth disruptor, CX can make and then break you. Here’s how connected VoC listening can maintain your...
Today’s business world is a strange and fascinating place, filled with companies hellbent on disrupting long standing industries. They’re founded by people who looked...