Author Archive | Jeannie Walters

What’s Your Culture Code?

Blog post by on April 17, 2014

We got inspired this month to share a bit about our culture. Slideshare has asked members to share their #CultureCode presentations with the community, and we jumped at the chance. Our culture has a direct impact on …

Challenges of Understanding Customer Perception

Blog post by on April 14, 2014

There are many people out there who lack all self-awareness. I’m sure you know the type. Those who loudly blow their noses in fine restaurant dining rooms. The characters who silence the room with tasteless humor, but …

Lessons in Experience Planning from the Masters

Blog post by on April 10, 2014

Ask any parent and they’ll tell you that a family vacation is often something that feels anything but relaxing. Traveling with kids can be stressful and parents are never really off duty, so to speak. And yet …

Are You Zapping the Power out of Word Of Mouth?

Blog post by on March 17, 2014

Companies should, and certainly DO take advantage of free or cheap communication channels like blogging, email and social media- mostly because they believe their communication is important. And maybe it is. But how are your customers to know? Before …