Jeannie Walters
Jeannie Walters, CCXP
Jeannie Walters is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a globally recognized speaker, a LinkedIn Learning and Lynda.com instructor, and a Tedx speaker. She’s a very active writer and blogger, contributing to leading publications from Forbes to Pearson college textbooks. Her mission is “To Create Fewer Ruined Days for Customers.”
When Are B2B Customers Likely To Switch?
There is some lore out there that B2B is vastly different than B2C experience. I beg to differ. Bottom line – attention to customer experience...
The 12 Most Awesomely Spectacular Ways to Lose Customers
Have you discovered 12Most yet? It's still a toddler of a site, just live for a few weeks now, and yet we're stirring up...
3 Persistent Myths About Social Media
Just when you think it's safe to encourage clients to connect with customers and their community via social media… Here are 3 persistent myths I'm...
What Gary Vee Can Teach You About Feedback
Yesterday, my friend ( and occasional foe, but that's another story) Gini Dietrich blogged over at Spin Sucks about how Gary Vaynerchuk used a...
Customer Experience And Search: New Rules
I had the privilege of hosting a webinar with Sean McGinnis about how search influences customer experience. Sean is a master of many things,...
The Challenge and Opportunity of WOM Relevance
I had a post I was supposed to get out yesterday. But it didn't feel right. How can I discuss the amazing take-aways I...
3 Things You Can Do Today to Improve the Customer Experience
I've had a lot of reaction to the post this week regarding metrics being late. A great question I received on Facebook was regarding...