Hagai Shaham

Smart Home Market Analysis – Expectations vs. Reality

All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued...

AI-Human Hybrid – The Right Customer Service Chatbot Solution at The Right Time

Image: Shutterstock With all the AI hype in 2017, the customer service industry expected smart machines to truly transform the customer experience. However, while...

3 Methods to Capture the Promise of Technology in Call Center BPO Offerings

BPO Technology trends: Blessing or Curse? Many BPOs that have built the core of their businesses on the provision of human labor or Full Time...

Technology Based Solutions to Enhance Customer Retention Strategies

Customer churn in the age of information is a fact of life for every business in every industry. Customers have unprecedented access to data,...

AI in Customer Service – How to Deliver Real Value Now

Artificial Intelligence was the talk of 2017. The hype was generated by successive breakthroughs in multiple industries, such as self-driving cars, smart assistants, etc.,...

On-demand Economy Drives Customer Service as a Service – From Home…

The on-demand economy is defined as economic activity created to meet a consumer demand via the real-time delivery of goods and services. The instantaneous...

Rather face a dentist’s drill than hold for customer service?

Welcome to the age of the smart home. When John Martin wakes up each morning, his pre-programmed morning routine kicks into gear. The lights go...

Mayweather vs. McGregor – Learn how a Cable Company Avoided a TKO

In anticipation of the biggest boxing fight of the year -  Floyd Mayweather Jr. vs. Conor McGregor- a major US cable company had high...

Visual OmniChannel – Give Customers the Experience They Crave

Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs? Read on for...

Call Center Technologies to Boost Customer Satisfaction

According to Walker, a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B....

Customer Service Innovation — How Chatbots are Evolving

A year ago we've written an article about leading bot solutions in the market place, as we went to update and looked through the...

Support of Things Explained in 90 Seconds – Video

Technology is evolving faster than ever. At home, at the office, on the road, and pretty much everywhere else, the ever-increasing interconnectivity of devices...

Call Center Attrition Rate – The Problem, Symptoms and Cure

While turnover is at an all-time high in today’s general workplace, the average call center turnover statistics are downright dismal. In fact, according to...

How Does Visual Support Works? – An Infographic

As consumer demand for smart home technology continues its steady rise, and as competition for the largest slice of the market’s USD 53 billion*...

10 Tips for Implementing Innovative Technology into Your Call Center

The pace of the tech evolution is picking up. If you keep on top of your latest tech solutions (whatever your industry) and are...

Augmented Reality is Redefining Remote Technical Support

What used to be thought of as science fiction has come to fruition in today’s world thanks to the technological advancements of the last...

Improve Support – Reduce Costs. Help Desk Solutions that Affect Both Sides of the...

These days, customers expect nothing less than excellent customer service. If you can’t meet those expectations, customers will respond with their dollars and cents...

7 Must Have Qualities For Digital Era CC Manager

Globalization and technological innovation are fundamentally changing many different businesses, and the business of customer-support Call Centers is no exception. Call Centers are transforming, becoming...

Experts Share Their Top Choice for 2017 Contact Center Technology

Technology is reshaping our lives at a pace beyond anything we’ve previously experienced. New technologies are introduced every year and they are forming our...

When IoT meets Technical Support

IoT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of time--probably not much time....

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