Hagai Shaham

5 Technologies Helping B2C Field Services Meet Consumer Demands

In today’s customer-centric marketplace, B2C field service (FS) organizations face growing expectations for quicker resolutions, shorter arrival times and a better overall customer experience....

How AR Instruction Manuals Drive Superior Product Engagement

  "Instruction manuals" The words conjure up images of thick black-and-white tomes, boring, underused, maybe even untouched for years in our homes.  But no longer. Augmented...

Smart Glasses Vs. Mobile Devices? Which is better for AR for Field Service

With its value clearly proven within the field service industry and Goldman Sachs predicting that augmented reality (AR) will be an $80B market by...

Augmented World – How AR Transforms Customer Experience

Augmented Reality (AR) – the ability to overlay and share physical objects, spaces and images on a user’s view of the real world– is...

How will Visual Engagement Impact Your Contact Center? A Deep Dive into KPI’s

  Visual engagement and support are maturing as a technology, and are swiftly becoming key differentiators in many customer service organizations. With clear ROI demonstrated...

Service Recovery Paradox – How to Turn Failure Into Value

Tuesday, November 23, 2015 started out like any other day at work for James Crenson. Coffee, check email, prep documents for weekly meeting, solicit...

Smart Home Market Analysis – Expectations vs. Reality

All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued...

AI-Human Hybrid – The Right Customer Service Chatbot Solution at The Right Time

Image: Shutterstock With all the AI hype in 2017, the customer service industry expected smart machines to truly transform the customer experience. However, while...

3 Methods to Capture the Promise of Technology in Call Center BPO Offerings

BPO Technology trends: Blessing or Curse? Many BPOs that have built the core of their businesses on the provision of human labor or Full Time...

Technology Based Solutions to Enhance Customer Retention Strategies

Customer churn in the age of information is a fact of life for every business in every industry. Customers have unprecedented access to data,...

AI in Customer Service – How to Deliver Real Value Now

Artificial Intelligence was the talk of 2017. The hype was generated by successive breakthroughs in multiple industries, such as self-driving cars, smart assistants, etc.,...

On-demand Economy Drives Customer Service as a Service – From Home…

The on-demand economy is defined as economic activity created to meet a consumer demand via the real-time delivery of goods and services. The instantaneous...

Rather face a dentist’s drill than hold for customer service?

Welcome to the age of the smart home. When John Martin wakes up each morning, his pre-programmed morning routine kicks into gear. The lights go...

Mayweather vs. McGregor – Learn how a Cable Company Avoided a TKO

In anticipation of the biggest boxing fight of the year -  Floyd Mayweather Jr. vs. Conor McGregor- a major US cable company had high...

Visual OmniChannel – Give Customers the Experience They Crave

Are you part of the 80% of enterprises that feel their current customer service systems do not meet their future needs? Read on for...

Call Center Technologies to Boost Customer Satisfaction

According to Walker, a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B....

Customer Service Innovation — How Chatbots are Evolving

A year ago we've written an article about leading bot solutions in the market place, as we went to update and looked through the...

Support of Things Explained in 90 Seconds – Video

Technology is evolving faster than ever. At home, at the office, on the road, and pretty much everywhere else, the ever-increasing interconnectivity of devices...

Call Center Attrition Rate – The Problem, Symptoms and Cure

While turnover is at an all-time high in today’s general workplace, the average call center turnover statistics are downright dismal. In fact, according to...

How Does Visual Support Works? – An Infographic

As consumer demand for smart home technology continues its steady rise, and as competition for the largest slice of the market’s USD 53 billion*...

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