Ford Blakely

How to Improve Your Customer Service Response Times

There are many ways you can engage with customers and show them that you care. However, few are as effective or important as providing...

Make it Easy: How to Improve Your Customer Effort Score

Metrics, metrics, metrics. The word gets thrown around a lot. How do we establish and define them, let alone use them? And which metrics...

Giving the Gift of a Remarkable CX This Holiday Season

(Photo by Caley Dimmock on Unsplash) While much of the holiday shopping season buzz centers around Black Friday and Cyber Monday, the activity doesn’t...

How to Integrate Text Messaging into Your Customer Experience Strategy

Business leaders beware: a great product and an effective go-to-market strategy aren’t going to cut it in today’s highly competitive markets. To stand out...

Using Text Messaging to Provide a Better Customer Experience

These days, with no shortage of research and discussion around designing customer experiences, ensuring a positive CX may seem like a no-brainer for businesses....

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