Diana Serrano

Defining Managed and Unmanaged Touchpoints in the Customer Journey

When it comes down to the grit and grime of business and marketing - there’s only so much you can control. What and how...

Executive Interview: AI and the Customer Experience Journey

Inside the CX Universe with @LeonPapkoff Artificial intelligence made it onto every “trend to watch in 2019” list. But how does this technology play into...

Where Are All the Tech Giants Going?

Why Successful Companies Are Expanding HQs *Photo courtesy of Pexels A company’s headquarters has become much more than just office space - it’s the heart of...

Want to Build Positive Customer Experience? Start with Your Employees

Photo courtesy of Pexels Delivering an optimal customer experience is, without a doubt, one of the most critical aspects of building a successful business....

Shifting to Digital Corporate Communities

Photo courtesy of Pexels Mobile Tech and Online Social Communities are Vital to the Future of Corporate Engagement Strategies The needs of the modern organization...

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