The Golden Ticket to Rewarding Customers?


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As we mentioned earlier this month, we are exploring ways to reward loyalty. The game is changing quickly, and some companies are coming up with very different approaches. One company in particular has begun testing a program that gives customers a new way to win rewards. It’s a very intriguing concept, but we wonder, is this the golden ticket to rewarding customers, or just a day pass?

Golden Ticket to Rewarding Customers

Jeannie has a special video for you today about rewarding customers in this new way.

So grab your coffee or tea and sit with Jeannie for a spell as she explains this new rewards program and its potential impact on customer loyalty.

And as always, we want to hear from you. Let us know what you think!

The Golden Ticket To Rewarding Customers?

Tell us about customer and employee rewards that you think really do or do not work. We would also like to know if you are familiar with this program and whether or not you think it is capable of substantially increasing loyalty.

Image credit: Watt_Dabney via Creative Commons

Republished with author's permission from original post.

Jeannie Walters, CCXP
Jeannie Walters is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association (CXPA,) a globally recognized speaker, a LinkedIn Learning and instructor, and a Tedx speaker. She’s a very active writer and blogger, contributing to leading publications from Forbes to Pearson college textbooks. Her mission is “To Create Fewer Ruined Days for Customers.”


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