Where Is the ‘Emotion’?
Over the last few years, fixing, streamlining, rationalising, the CX journey has been the focus of activity for many organisations....
In a number of studies, we regularly see customer experience improvements made by brands in an individual year. Sometimes these improvements are made from...
What’s a customer cause? And should organisations have a stated one for their customers?
According to Oxford Dictionaries, a Cause is defined as a ‘principle,...
Agile entails frequent interventions and collaboration between business and IT groups and requires company-wide acceptance of a test-and-learn approach. Agile’ as a methodology with...